BP Gasoline Guarantee Helping Consumers Get Back on the Road

CHICAGO – BP reported today that it is processing more than 6,500 claims under its gasoline guarantee for consumers who purchased off-specification fuel in Indiana, Illinois and Wisconsin during the past two weeks.

To date, Indiana residents represent 62 percent of the claims. Illinois residents have filed 30 percent of the claims, and Wisconsin residents have filed five percent of the claims.  An additional three percent of claimants are believed to have travelled through the three-state region when the off-specification fuel was in circulation.

All gasoline now shipped from the BP Whiting Refinery and its network of storage terminals has been tested, meets quality specifications and is authorized for sale. As a precaution, the company continues to test and confirm the quality of shipments made to retail sites in the three states. Any site thought to have received off-specification fuel has been instructed not to sell the fuel until it is tested or replaced.

The 6,500 claims are the result of 19,000 inquiries BP has received to date – most of which did not result in claims.

BP has already begun paying claims and expects payments to accelerate as claimant receipts begin arriving by mail this week.  To speed up the payment process, BP is also accepting sales receipts, credit/debit card records and repair bills electronically. The company now has 159 call center operators and 140 claims adjusters in place to serve consumers.

Any consumer who purchased off-specification fuel and needs to file a claim should call 1-800-599-9040 to promptly speak with a claims representative. Consumers can also access information and submit an online inquiry at www.bpresponse.com. 

BP sells more than 50 million gallons of quality gasoline in the U.S. every day and we guarantee every gallon we sell. We are committed to working with every affected BP consumer to make good on our guarantee.