BP Identifies and Corrects Source of Northwest Indiana, Chicagoland and Milwaukee Fuel Quality Issue
BP announced today that it has traced the source of the off-specification fuel to problems related to the alkylation unit at the company’s Whiting, Indiana refinery. The refinery has made changes to operations at the plant to fix the problem and return fuels produced there back within normal specifications.
The company also continues to systematically inspect and test the distribution system served by the refinery. BP has confirmed that regular gasoline supplied to gas stations in Northwest Indiana, Chicagoland and Milwaukee is back within normal specifications. Testing of this gasoline will continue to ensure quality.
With regards to premium and midgrade sales, which make up less than 20 percent of the company’s sales volume in the region, the company reported that fuel sold from the Milwaukee terminal is also back within normal specifications. As a precaution, the company has temporally halted distribution and sale of premium and midgrade gasoline in the Chicagoland area pending further testing.
BP has established a dedicated claims facility to speed processing of consumer calls and claims. BP has begun paying claims and is following up with consumers who have contacted the company. Any consumer who purchased off-specification fuel wishing to file a claim should call 1-800-333-3991 or 1-800-599-9040 to speak to a claims representative. Consumers should save sales receipts, credit/debit card records and repair bills They can also access information and submit an online inquiry at www.bpresponse.com.
BP sells more than 50 million gallons of gasoline in the U.S. every day and we stand by every gallon we sell. We are committed to working with every affected BP consumer to remedy this situation. We will also cooperate with state regulators interested in the matter.
Phone: (800) 599-9040