BP Investigation Determines Scope of Stations Affected by Fuel Quality Issue
BP believes approximately 200 retail outlets in Northwest Indiana and the Chicagoland area were supplied with off-specification regular-grade gasoline over the last seven days, along with 20 additional retail sites in the Milwaukee area that received off-specification premium gasoline.
The company continues to go through its shipping records and is contacting retailers who may have loaded tanker trucks with the off-specification fuel and is replacing it with on-specification product.
This fuel, sourced from BP’s Whiting, Indiana and Milwaukee, Wisconsin gasoline storage terminals, contained a higher than normal level of polymeric residue, which can lead to hard starting and other drivability issues.
BP has also established a second phone line for the processing of consumer claims in order to better assist those who believe their vehicle may have been harmed by using this fuel. Any consumer wishing to file a claim should save sales receipts, credit/debit card records and repair bills and should call 1-800-333-3991 or 1-800-599-9040 to speak to a claims representative. They can also access information and submit an online inquiry at www.bpresponse.com.
To date, 7,000 consumers have contacted BP regarding this matter.
BP stands by every gallon of gasoline we sell. We are committed to working with every affected BP consumer to remedy this situation. We will also cooperate with state regulators interested in the matter.
Phone: (800) 599-9040